customer experience Archives - Northwest Business Network

5 Mar 2021Member Meetings

Video Recording: Hank Ebeling on Customer Service

Talk: Crushing the Competition with Service In today’s ultra competitive business landscape there is only one way to thrive and that is through delivering an outstanding customer service and outstanding customer experience.

10 Aug 2020Member Meetings

Video Recording: Karyn Ross on “Wow” Customer Service

Talk: “WOW” Customer Service is Effective, Efficient and Personal Did you know that more than 50% of customers switch service providers after just one poor customer service experience? And that most don’t even tell the provider why they are dissatisfied.