Video Recording: Karyn Ross on “Wow” Customer Service
Talk: “WOW” Customer Service is Effective, Efficient and Personal
Did you know that more than 50% of customers switch service providers after just one poor customer service experience? And that most don’t even tell the provider why they are dissatisfied. In today’s increasingly more connected marketplace, it’s easy for customers to find alternate service providers. So, unless your business is able to deliver ‘WOW’ service experiences, each and every time, you’re in danger of losing your customers to your competitors.
In this presentation, Karyn Ross, Shingo-prize winning coauthor of The Toyota Way to Service Excellence explains why “effective, efficient and personal’ are the three elements of ‘WOW’ service that every customer wants!
About Karyn Ross:
Karyn is on a mission to Help People Improve the World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach and lean practitioner, Karyn travels the globe teaching people how to combine creativity, lean and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting), Karyn is the Founder and President of the Love and Kindness Project Foundation, a registered public charity fostering projects that spread love and kindness in the world, and Founding Mother of Women in Lean – Our Table.