service excellence Archives - Northwest Business Network

8 Apr 20228 Apr 2022Member Meetings

Video Recording: Hank Ebeling on Customer Service

It's really hard right now to find any team members let alone quality team members. This talk we will discuss how to find, hire and onboard quality talent who can help deliver outstanding service to help your business boost revenue, increase retention, get more 5 star reviews and have never

5 Mar 2021Member Meetings

Video Recording: Hank Ebeling on Customer Service

Talk: Crushing the Competition with Service In today’s ultra competitive business landscape there is only one way to thrive and that is through delivering an outstanding customer service and outstanding customer experience.

10 Aug 2020Member Meetings

Video Recording: Karyn Ross on “Wow” Customer Service

Talk: “WOW” Customer Service is Effective, Efficient and Personal Did you know that more than 50% of customers switch service providers after just one poor customer service experience? And that most don’t even tell the provider why they are dissatisfied.